Evaluation5 min read
How to evaluate AI support answers before launch
Build a test set from real questions, score retrieval quality, and review escalation behavior before going live.
By Luduvigo
Blog
Practical notes on AI support.
Guides for support teams deploying grounded agents across website chat, WhatsApp Business, and internal help desks.
Revenue6 min read
Answering pricing questions with a grounded AI assistant
Pricing pages generate nuanced questions. Grounded replies can qualify leads while preserving commercial accuracy.
By Kommander Team
Documentation7 min read
Finding documentation gaps from unanswered questions
Use unresolved conversations as a backlog for better policies, clearer FAQs, and more complete product docs.
By Luduvigo
Compliance8 min read
Keeping an audit trail for AI support conversations
Capture prompts, retrieved sources, actions, and handoff decisions so support automation remains inspectable.
By Kommander Team
Team enablement4 min read
Training support teams to work with AI agents
Operators need clear review habits, escalation ownership, and feedback loops to improve automated coverage.
By Luduvigo
Channels5 min read
Choosing the first channel for an AI support agent
Pick the channel with high intent, clean data, and a manageable escalation path before expanding everywhere.
By Kommander Team