FAQ
Answers before you ask.
The short version of what teams usually ask us before going live.
FAQ
Answers before you ask.
How is this different from ChatGPT with my docs pasted in?
ChatGPT doesn't know your SKUs, your refund window, or your warranty clauses, and will confidently invent them. Kommander retrieves from your actual documents before answering, cites the source, and escalates when confidence drops. It's a support system, not a chat toy.
How fast can I go live?
Most teams go from signup to a working agent in under an afternoon. Upload docs, pick a tone, paste an embed snippet. The WhatsApp integration usually takes one extra day for Meta's verification step.
What happens when the agent doesn't know something?
It says so, honestly, and hands off to a human with the full conversation already summarised. You configure the confidence threshold, the escalation rules, and the keywords that always trigger a human.
Is our data used to train anyone's model?
No. Your documents, messages and user data never leave your workspace for training purposes. You can delete a knowledge source, a conversation, or your entire tenant at any time.
Do you support languages outside English and Italian?
Yes, 15+ languages with automatic detection, including Spanish, French, German, Portuguese, Dutch, Polish, Romanian, and more. Your knowledge base can be multilingual; the agent still answers in the customer's language.
What counts as a "message"?
One message = one assistant reply. User messages don't count. Messages from handoff humans don't count. Only the AI-generated replies tick the counter.
Ready in 20 minutes
Your docs are already written. Put them to work.
Spin up your first agent, point it at your knowledge base, and watch it answer real questions today. 14-day free trial on every channel, cancel before the trial ends and we won't charge you, we don't even ask why.